Evoice

Single Contact Point

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In September 2006 the town of Wevelgem launched an online single contact point. Requests and incident reports sent in by citizens are captured via different channels (telephone, fax, e-mail, website, desk,...), tracked throughto the organization from registration until completion.

Short description: 
Converging channels
Partner: 
Wevelgem
Website: 

Phare West

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In 2006-2007 a new strategic plan for a the region “Zuid-West-Vlaanderen” was developed. As part of the vision-building process, a youth consultation initiative was set up called “Phare West” (www.pharewest.be). The question “What would you do for the region if you had one million Euro?” was launched on a specially designed website. More than 3,000 reactions were sent in and 30 young professionals volunteered for a two-day brainstorming camp. To keep the flame of enthusiasm burning, a wiki was set up for the volunteers, thus enabling joint editing of the combined manifesto.

Short description: 
Involving Young adults in Regional Identity
Partner: 
Kortrijk/Courtrai Region
Website: 

POGO

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POGO standard (Personen, Organisaties en Groepen Opvraagbaar) was developed and includes the first version of an xml-schema and white paper. A test site with web services was implemented and evaluated by the steering group as being successful. In the first half of 2007 the project was demonstrated as good practice during a brainstorming session on e-government for local authorities in Flanders (14 and 15 march).

Short description: 
Exchanging contact information between municipalities
Partner: 
Kortrijk/Courtrai
Website: 

Digital Social House Harelbeke

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The Digital Social House Harelbeke is a web-based public services catalogue giving citizens or companies a clear view of what the local administration has to offer, by identifying the public services, (e.g. permits, information and support), by describing these services in a consistent way and by presenting the information in an user-friendly way. Questions answered in a product catalogue include: What is this service about? Who is this service intended for? Is this service free or charged and what are the different steps in the procedure?

Short description: 
To guarantee accessibility for elderly people, people with mobility problems and people in wheelchairs.
Partner: 
Harelbeke
Website: 
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